Legal information

Publisher and publication director: Yohan Possémé-Bataille, sole trader (EI), trading as P.O.S. (Propulseur d’Opportunités Stratégiques), 18, rue Masséna, Nice, France, SIRET 802 414 581 00040. Contact: hello@repondravis.com. Tel.: 06 13 91 64 58. Registration in the National Register of Enterprises: 802 414 581.

Hosting: Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, United States (website and application), telephone: +1 650 319 8930. Database hosted in Paris, France, by Supabase Pte. Ltd., 65 Chulia Street, #38-02/03 OCBC Centre, Singapore 049513.

Terms of use

Service

Répondravis provides professionals with an AI-assisted tool for drafting replies to customer reviews. Replies are suggestions: users must review them and remain solely responsible for what they publish.

Account and free trial

Try one reply without an account. Creating an account with an email address is free and includes 4 more replies. Each user is entitled to the free trial only once.

Use of artificial intelligence

Generated text may contain errors. Check facts, language and tone before publishing. Do not submit health data, private contact details or confidential information. The service never publishes replies automatically on Google.

Account and security

Sign in using a code or link sent by email, without a password. A new code restores access; there is no Répondravis password to reset. Never share your codes. The service may be temporarily unavailable for maintenance or when its generation budget is reached.

Terms of sale — for business customers only

These terms apply to subscriptions purchased by professionals for business purposes. Seller: P.O.S. (Propulseur d’Opportunités Stratégiques), SIRET 802 414 581 00040, sole trader (EI).

Pro subscription, prices and payment

The Pro subscription costs €19 excl. tax per month, payable in advance by card through Stripe. Prices exclude tax. Currency conversions displayed on the website are estimates; the reference price remains EUR 19 excluding tax per month. The currency and amount charged are shown on the checkout page before confirmation. Any applicable taxes and the total amount are shown before payment is confirmed. The subscription renews monthly until cancelled and can be cancelled at any time. It includes up to 500 replies per calendar month; contact us if you need more.

Taxation and invoicing

Invoicing shall take into account the taxation applicable at the time of payment.

Invoices are available in the customer portal. Customers must provide accurate business details: personal or company name, address and VAT number where applicable. Payment is due on subscription and each monthly renewal. Late payment incurs penalties from the day after the due date, without a reminder, at the European Central Bank refinancing rate plus ten percentage points, and not less than three times the statutory interest rate. The rate in effect on 1 January applies for the first half of the year, and that on 1 July for the second half. A fixed €40 debt recovery fee is payable; higher recovery costs may be claimed with supporting evidence, subject to statutory exceptions. Legally required records are retained after account closure.

Failed payments

If a payment fails, customers are asked to update their payment method. Pro access with an overdue payment is limited to seven days after the first payment failure notice received from Stripe. Access is suspended if payment remains outstanding; history remains accessible for its retention period.

Cancellation

You can cancel your subscription at any time from your account (“Manage my subscription”). Cancellation takes effect at the end of the paid period. Cancellation alone does not entitle you to a prorated refund, subject to your statutory rights. Deleting your account ends the subscription immediately.

Fair use

The account is personal. Circumventing service limits through multiple accounts or abusive automation, or using the service to produce misleading, insulting or unlawful content, is prohibited. We may suspend an account in cases of clear abuse.

Availability and liability

The publisher takes reasonable measures to ensure service availability and security. Interruptions may occur, including maintenance or incidents affecting a provider. Report issues to hello@repondravis.com. Customers remain responsible for checking replies before publication. The publisher's liability is governed by applicable law; no provision excludes guarantees or liabilities that cannot lawfully be limited.

Applicable law

These conditions are subject to French law. In the event of a dispute, an amicable solution will be sought before any action is taken.

Privacy and personal data

Data controller: the publisher identified in the legal notice.

What we process, and why

• Your e-mail address : create your account and log in, as long as the account exists (performance of the contract).
• Your reviews and replies : to draft your reply and, if you have an account, keep it in your history for 12 months, then delete them automatically (performance of the contract). Without an account, reviews and replies are not stored in our history; providers may retain technical logs under their own terms.
• A hash of your IP address and email address (a pseudonymous identifier calculated using a secret key; it remains personal data): to prevent abuse of the free trial. The IP hash is deleted after 30 days. The email hash is kept for the lifetime of the account and for 12 months after its deletion or a change of email address, to prevent repeated misuse of the trial (legitimate interest). Expired hashes are deleted daily. You can contact the publisher to object to this processing.
• Your subscription (status and dates): to manage your Pro access. Stripe processes payments; we never see your card number. Invoices are retained for 10 years to meet accounting obligations.

Our providers

• Cloudflare (site hosting, United States and global network).
• Supabase (database and authentication; database hosted in Paris, with support operations that may take place outside the European Union).
• Anthropic (AI reply generation, United States). Review text and writing settings are sent to Anthropic. Commercial API data is not used to train its models by default. Its policy provides for standard retention of up to 30 days, with exceptions including security, legal obligations and certain services. Avoid including unnecessary personal information in submitted reviews.
• Stripe (payment, invoices and subscription management).
• Resend (sending sign-in codes and service emails, with European sending infrastructure; processing and storage may also take place in the United States). Open and click tracking are disabled.
• GitHub (private storage of encrypted backups, with the decryption key stored separately; infrastructure may be outside the European Union).

Data may be transferred outside the European Economic Area. Our providers' contractual terms include data processing agreements and, where required, European Commission standard contractual clauses: Cloudflare, Supabase, Anthropic, Stripe, Resend and GitHub. Contact the publisher for information on the guarantees applicable to your data.

Encrypted backups are kept for 30 days and purged during daily maintenance. Following restoration, deletion requests are reapplied. Billing records subject to legal retention obligations follow their own retention periods.

Your rights

From your account, you can at any time download all your data, clear your history and delete your account. To exercise your rights of access, rectification, portability, erasure, objection or restriction of processing: hello@repondravis.com. You can also file a complaint with the CNIL. An email address is required to use an account; the demo is available without one. Suggested replies are not automated decisions that produce legal effects concerning you.

Cookie Management Policy

The site uses two login cookies: ra_acces (duration of the session, usually one hour) and ra_renouv (30 days to stay signed in), which are essential to the service and do not require consent. Your settings (business name, business type, signature, language and currency) are stored in your browser and are not sent to our servers until you generate a reply. The application includes no advertising cookies or audience analytics. Local storage retains preferences until you delete them, and the application cache enables offline display; API responses containing personal data are never cached. You can clear these items in your browser settings. External Stripe pages have their own policy.